Privacy Policy

This Privacy Policy explains how AdicomPass collects, uses, stores, and discloses personal information when you visit or make a purchase from our website. We are committed to protecting your privacy and handling your information in a transparent and secure manner. This policy applies to visitors and customers located in Bahrain and other jurisdictions where we operate.

Information We Collect

We collect information you provide directly to us when you create an account, place an order, subscribe to newsletters, request customer service, or submit reviews and product feedback. This information may include your name, billing and shipping address, email address, phone number, payment information, size and preference details, and proof of purchase. We also collect technical data automatically through cookies and similar technologies, such as IP address, device identifiers, browser type, and browsing activity on our website. Where permitted by law, we may combine information from different sources to improve our services and personalize your experience.

Use of Data

We use personal data to process and fulfill orders, arrange shipping, handle returns, and provide customer support. Personal information is also used to communicate order status, send transactional messages, administer promotions, and deliver product recommendations matched to your preferences. We analyze aggregated and de-identified data to improve our website, detect and prevent fraud, and for other internal business purposes. With your consent where required, we use contact details to send marketing communications and special offers which you may opt out of at any time.

Data Retention

We retain personal information for as long as necessary to provide our services, to comply with legal obligations, and to resolve disputes. Order and financial records are kept for a period consistent with tax, accounting, and regulatory requirements, which may extend beyond the active customer relationship. When personal data is no longer required, we will securely delete or anonymize it in accordance with our retention practices.

Transfer of Data

To operate our services we share personal data with trusted third-party service providers, including payment processors, shipping partners, analytics providers, and marketing vendors. Some of these service providers may process information outside Bahrain, and when transfers occur we apply contractual safeguards and security measures to protect your data. We will only transfer personal information in accordance with applicable law and will seek to ensure an adequate level of protection for cross-border transfers.

Security of Data

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration, including encryption, access controls, and regular monitoring. Our staff and service providers are bound by confidentiality obligations and limited access rights to personal data. While we strive to protect your information, no security measure can guarantee absolute protection and no method of transmission or storage is 100% secure.

Your Rights

Subject to applicable law, you may have rights to access, correct, update, or delete the personal information we hold about you, and to request restriction of or object to certain processing activities. You may also be entitled to obtain a copy of your personal information in a portable format and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details in the Contact Us section and we will verify your identity before responding. Certain limitations and exceptions may apply, for example for retention required by law or to protect the rights of others.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or new features of our services. Material changes will be posted on our website along with the date of the last update, and we may notify you by email when required by law or when the changes significantly affect your rights. Continued use of the website after any posted changes constitutes acceptance of the updated policy.

Contact Us

Email: support@adicompass.com

Address: 25 Cathedral, Central 35779